Telehealth Best Practices & Resources
Resources for Providers
Find the official AAP Telehealth Policy and a wide variety of other resources, including tips on minimizing telehealth access barriers in rural and underserved communities, how to prepare parents for telehealth visits, and more.
This toolkit, developed by the APA and the American Academy of Child & Adolescent Psychiatry, covers topics in telepsychiatry related to history, training, practice/clinical issues, reimbursement, and legal issues from leading child and adolescent psychiatrists.
Read through this collection of resources from the AAFP, including articles, videos, and coding tables that can help you start, expand, or refine your telehealth offerings to provide better care for your patients.
The New York School-Based Health Alliance (NYSBHA) is pleased to share with you a new resource developed specifically for School-Based Health Centers across New York State — the TeleBehavioral Health Optimization Toolkit.
As telehealth continues to expand as an essential mode of care delivery, many SBHCs have expressed the need for practical, actionable tools to strengthen the quality and effectiveness of their behavioral health services provided via video. To meet that need, the Alliance partnered with Ingenium Digital Health Advisors, led by Christian Milaster, to conduct a three-part statewide workshop series in 2025 focused on the hallmarks of excellent telebehavioral health. The sessions brought together clinicians, administrators, and support staff from SBHCs across New York to share experiences, identify common challenges, and exchange best practices.
The resulting Telebehavioral Health Optimization Toolkit was developed based on those real-world insights. It offers SBHC teams a concise, user-friendly guide to enhance student engagement, clinician confidence, workflow efficiency, and overall telehealth readiness. The toolkit includes:
- Self-assessment tools to identify strengths and opportunities for improvement
- Practical strategies for engaging students in telecounseling sessions
- Guidance on workflow design and technology selection
- Training and support frameworks to help clinicians and staff succeed
We hope you find this toolkit valuable as you continue to integrate and refine telebehavioral health services within your SBHC. Our goal in sharing this resource is to support your ongoing efforts to expand access to high-quality, student-centered behavioral health care across New York.
This presentation from the National Association of Pediatric Nurse Practitioners provides an up-to-date review of telehealth policy, highlights both Federal and State laws and regulations with implications for APRN practice, identifies key professional practice issues, and provides an overview of current billing and reimbursement trends.
Read through the several pages of this best practice guide highlighting strategies for creating a school-based telehealth program.
Resources for Patients and Families
Read through some common questions parents may have about telehealth, and tips on working with your pediatrician to make sure your child receives the best care.
The American Academy of Pediatrics provides tips for preparing for a telehealth visit with your pediatrician.
Find resources for families and youth on common telehealth questions, how to prepare for telehealth appointments, webinars, infographics, and more.
Recent Telehealth Publications
Child Health, Vulnerability, and Complexity: Use of Telehealth to Enhance Care for Children and Youth With Special Health Care Needs
The authors review how telehealth—using telecommunications technology to provide care—can significantly improve access, quality, and patient experience for children and youth with special health care needs (CYSHCN), particularly those in rural areas or with medical complexity. They identify promising early evidence on its benefits, highlight research gaps, and recommend targeted studies to guide effective implementation and reduce disparities
A Systematic Review on TeleMental Health in Youth Mental Health: Focus on Anxiety, Depression and Obsessive-Compulsive Disorder
The article is a systematic review examining how Telemental Health (TMH)—using videoconferencing and audio calls—has been applied to treat youth mental health issues such as depression, anxiety, and obsessive‑compulsive disorder. Analyzing 56 studies up to January 2021, it concludes that TMH is an effective and practical approach for bridging barriers to mental health care for young people.
Telehealth and Beyond: Promoting the Mental Well-Being of Children and Adolescents During COVID
This article reviews the surge in pediatric telemental health during the COVID-19 pandemic and highlights how remote care—including evaluations, therapy (individual, family, and group), education, and medication management—has effectively supported children and adolescents experiencing heightened mental health challenges such as irritability, inattention, anxiety, and depression; it further notes that telehealth is comparable to in-person care, increases access (especially for those with physical limitations or in underserved areas), but also raises concerns around confidentiality and equity
This webpage was created with the support of the New York State Department of Health. The contents are those of the authors and do not necessarily represent the official views of, nor an endorsement, by NYSDOH.
